The Flexibility, Isolation, and Vulnerability of Agency Working A Qualitative Psychological Study

Abstract

In recent years, temporary agency work has received increased attention in the realms of media, academia, and politics. Supporters of the industry cite fast access to flexible working opportunities for individuals and organisations, yet critics have highlighted disparities with permanent counterparts in relation to pay, treatment, and job security. Previous psychological research has forwarded a series of findings that have frequently conflicted, and the article will begin by exploring the previous literature in the area. Particular focus has been given to variables relating to job satisfaction, organizational commitment, and job security. The key objective of the study is to understand the psychological impact this form of employment can have upon individuals in relation to perceptions of flexibility, isolation, and vulnerability. The study adopted a qualitative research design that incorporated twenty-five semi structured interviews with agency workers, recruitment consultants, and representatives from third party employers. Secondary sources of data included ethnography analysis in the form of a researcher diary, and a longitudinal element resulting from follow-up interviews with the agency workers of the sample. Findings indicated the significant role of motive in the formulation of positive and negative perceptions that individuals hold towards their employment. The minimal tenures and lack of obligation associated with the contracts were also found to isolate agency workers from their permanent colleagues, increase vulnerability, and decrease job security and organizational commitment.