Conceptualizing Quality in Software Industry

Abstract

This paper investigates the different software quality perceptions from the different stakeholders’ perspectives and presents a critique to previously developed quality models and measurement theory frameworks associated. It emphasizes the rationale beyond the selection of the Goal Question Metric (GQM) as an evaluation method for the development of the software project with the desired quality needs satisfying the software system. Then it ends up with several concluding remarks that pinpoint the main discussion points and offers guidance for further research.