Assessing Intercultural Communication Competence of the Filipino and American Managers

Abstract

This study builds on work by Matveev and Nelson [1] which investigated the relationship between intercultural communication competence and multicultural team performance using American and Russian managers. This study examines the impact of national culture for Filipino and American subjects. While a relationship between intercultural communication competence and multicultural team performance was found, it did not differ by overall national culture. The three dimensions of intercultural communication competence – team effectiveness, intercultural uncertainty, and intercultural empathy – and overall intercultural communication competence were found to be significantly different between Filipino and Americans.