QUALITY OF WORK LIFE AMONG IT PROFESSIONALS IN SME’S IN SELECT CITIES OF INDIA

Abstract

The paper tries to answer the question, what is the quality of work life for IT professionals engaged in software services and development in small and medium enterprises in India by selecting 3 cities which are known for small and medium enterprises (SME’s) in IT sector. The study was carried out by giving a questionnaire to 32 IT professionals in the cities of Bangalore, Goa and Pune. The researcher has used representative random sampling method as this was found appropriate to retain its representatives and make the study manageable. Regular assessment of Quality of Work Life (QWL) can potentially provide organizations with important information about the welfare of their employees such as job satisfaction, work-family balance, job security and job stress. The global recession has led to the decline in the margins of the Indian IT industry as a result of which salaries of IT professionals have reduced and feelings of insecurity are increasing. The study highlights the fact that SME’s particularly are at a disadvantage as they are unable to justify the best talents in the industry, owing to their limitations in infrastructure. Information Technology professionals are highly educated with high career aspirations and have a growing consciousness of their rights. Hence it is only imperative that organizations that employ them must be concerned about their quality of work life.