Evaluate Using Social Media at Al Salt Greater Municipality in Expanding Public Participation in Urban Plans

Rania J. Qutieshat


social hub media websites such as Face book, Instgram and Twitter. These websites were originally informal virtual places for friends to connect, but have gradually become used as tools for businesses, and more significantly, government to connect with citizens. Public participation is a form of civic duty that is required in all stages of planning. But fewer people in Jordan are taking part in the public participation process, and there is a trend towards an older group (over 40) of residents that come to such meetings or workshops. Moreover, Plans, such as Specific Plans or General Plans in Jordan often take years to implement and require all generations to give feedback on what is needed for the future. This study investigates the relationship between public participation and the rise of social hub media as a tool for engagement, demonstrating how Jordanian cities use Face book. This research suggests that social hub media provides a two-way form of communication between the community and the local government, which aids in promoting authentic participation. Additionally, social media allows for efficient outreach and noticing of meetings or public workshops. As opposed to newspaper or website noticing, websites such as Face book allow local governments to target a specific audience by location, age, or interests. Findings indicate that although many cities developed a Face book Page to engage the “younger generation”, they attract all ages to become fans. Additionally, the findings show that the true potential of Face book as a participatory tool has not been discovered. Cities are developing their own ways of using it as a tool as there is no formal best practices manual for City planning departments. The findings of this study have provided the necessary information to develop a best practice manual for planning practitioners to utilize. The manual provides information on developing a Face book Page as well as the implications of the technology.


Public Participation; Social Media; Urban Planning; Municipalities.

Full Text:



A. Elshout, Twitter geeft de massa tanden.” Volkskrant, 8 Feb 2012:7

F. Hirzalla, L. Van Zoonen, J. De Ridder, Internet Use and Political

Participation: Reflections on the Mobilization/Normalization Controversy.

The Information Society, Volume: 27, Issue: 1,(2010) Pages: 1-15 DOI:


N. Hara, Internet use for political mobilization: Voices of participants."

First Monday, Volume: 13(2008), Issue: 7, Pages: 1-14.

W.L. Bennett, C. Breunig, and T. Givens, Communication and Political

Mobilization: Digital Media and the Organization of Anti-Iraq War

Demonstrations." U.S. Political Communication, Volume 25(2008), Issue 3,

pages 269-289.

A. Sreberny, and G. Khiabany, Blogistan: The Internet and Politics in

Iran." IB Tauris, 2011.

D. Karpf, Online Political Mobilization from the Advocacy Group's

Perspective: Looking Beyond Clicktivism. " Policy & Internet, Vol. 2(2010):

Iss. 4, Article 2. DOI: 10.2202/1944-2866.1098.

R.K. Nielsen, Mundane Internet Tools, Mobilizing Practices, and the

Coproduction of Citizenship in Political Campaigns." New Media & Society.

August 2011, vol. 13 no. 5 755-771.

Irvin, R., & Stansbury, J. (2004). Citizen participation in decision making:

is it worth the

effort?. Public Administration Review, 64(1), 55-65

Robert Yin, Case Study Research: Design and Methods." 3rd edition.


States: Sage Publications, Inc.,2003.

L. Cavalcante de Menezes, H. Feitosa de Figueirêdo, R. Madeira

Fernandes, T. Eduardo da Silva, and C. de Souza Baptista, SocialSupervisor:

A Geographically Enhanced Social Content Site to Supervise Public Works."

Electronic Government and the Information Systems Perspective, Lecture

Notes in Computer Science, 2010, Volume 6267/2010, 134-141, DOI:


K. Braun, S. Schultz, … a certain amount of engineering involved:

Constructing the public in participatory governance arrangements.'' Public

Understanding of Science, 19: 403 originally published online 9 October 2009

DOI: 10.1177/09636625093478142010.

U. Felt, M. Fochler, Machineries for Making Publics: Inscribing and

Describing Publics in Public Engagement,2010, Minerva, 48/3, 219-238.

D.C. Brabham, Crowd sourcing the public participation process for

planning projects" Planning Theory,2010, 8(3), 242-262.

Y. Benkler, The Nature of the Firm "The Yale Law Journal. Vol.

(2002), No. 3, pp. 369-446.


  • There are currently no refbacks.